Your Data, Our Responsibility

Bitjali's Privacy Policy — Your information is completely secure

At Bitjali, protecting your personal information is our top priority. This Privacy Policywe explain in detail — what information is collected, why it is collected, how it is stored, and what rights you have.

Last Updated: January 2026
Section 01

Introduction & Overview

Welcome to Bitjali. This Privacy Policy Designed with Bangladeshi users in mind, this explains what information we collect when you use the Bitjali platform, why we collect it, and how we keep it safe.

Bitjali is an online gaming and betting platform that has been entertaining millions of people across Bangladesh through cricket, football, and a wide range of games. We believe that every member's personal data is their asset — and protecting that asset is our ethical responsibility.

Our Privacy Policy Built in accordance with international data protection standards. By visiting the Bitjali website or creating an account, you consent to this privacy policy. Contact our support team for any questions.

In Brief

We only collect what's necessary, never sell your data, and store it with the highest level of security.

Section 02

What Information Is Collected

Bitjali collects various types of information from you. The purpose of this collection is always to provide you with a better experience. Our Privacy Policy the information we collect is detailed below.

Type of Information Example At the Time of Collection
Identity Information Name, date of birth, national ID number During Registration
Contact Information Mobile number, email address During Registration
Financial Information Mobile wallet number, transaction history During Deposit/Withdrawal
Gaming Information Betting history, game play records Platform Usage Time
Device & Network Information IP address, browser, operating system Automatically
Verification Documents Copy of NID, passport, or driving license During KYC Verification

Bitjali does not collect any sensitive personal information beyond the above — such as religion, political views, or health-related data. Our Privacy Policy we only ever collect the minimum information necessary.

Section 03

How Your Information Is Used

Bitjali uses your information for specific and legitimate purposes. Our Privacy Policy's core principle is that your information will only ever be used for the purpose it was collected.

  • Account Management: Your information is used to create, manage, and secure your account.
  • Identity Verification: KYC verification is carried out to prevent fraud and meet legal obligations.
  • Transaction Processing: Financial information is used to process deposits and withdrawals securely.
  • Service Improvement: Your usage is analyzed to improve your gaming experience.
  • Customer Support: Your contact details are used to resolve your issues quickly.
  • Promotional Communications: Offers and bonus information are only sent with your consent.
  • Legal Compliance: Your information is used to comply with applicable laws and regulations.
  • Fraud Detection: Data is analyzed to detect suspicious activity and keep the platform secure.
Unsubscribe from Promotional Messages

You can opt out of promotional messages or notifications at any time. This preference can be changed from your account settings.

Section 04

Data Storage & Security Measures

Bitjali uses industry-standard security technology to keep your information protected. Our Privacy Policy your information is stored with the highest level of security, and multiple layers of protection are in place to prevent unauthorized access.

  • SSL/TLS Encryption: All data transmitted between your browser and our servers is secured with 256-bit encryption.
  • Encrypted Database: All stored data is kept in encrypted format.
  • Two-Factor Authentication (2FA): An additional layer of security is active when accessing your account.
  • Regular Security Audits: Third-party security experts regularly audit our systems.
  • Restricted Access: Only authorized personnel have access to specific data.
  • Data Retention Period: Even after account closure, certain data is retained for a defined period as required by legal obligations.
In the Event of a Security Breach

In the event of a security breach, Bitjali will notify affected members as quickly as possible and take all necessary steps.

Section 05

Cookies & Tracking Technologies

Bitjali uses cookies and similar technologies on its website. Our Privacy Policy these cookies are used to enhance your browsing experience and ensure the platform functions properly.

  • Essential Cookies: Required to maintain login sessions and run core site functions. Disabling these cookies will prevent the website from working properly.
  • Functional Cookies: Used to remember your language preference and layout settings.
  • Analytics Cookies: Used to understand which parts of the website receive the most traffic. This information is anonymous.
  • Marketing Cookies: Used to show relevant ads only with your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Section 06

Sharing Information with Third Parties

Bitjali never sells your personal information. However, limited information may be shared with trusted third parties in specific circumstances. Our Privacy Policy this sharing is always controlled and transparent.

  • Payment Processor: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
  • KYC Provider: Information is shared with authorized verification agencies for identity verification purposes.
  • Law Enforcement: Information may be disclosed to authorities when required by a valid legal order or investigation.
  • Technology Service Provider: We work under contract with trusted providers for cloud hosting and security services.
Third-Party Agreements

All our third-party partners operate under strict confidentiality agreements. They may only use your information for the designated purpose.

Section 07

Your Rights

Bitjali's Privacy Policy you have several important rights over your personal information. We always encourage you to exercise these rights.

01
Right to Access Information

You can request to know what information we hold about you at any time.

02
Right to Correct Information

If any of your information is inaccurate, you can request a correction.

03
Right to Delete Information

Under certain circumstances, you may request that your data be deleted.

04
Right to Restrict Processing

You may request that the processing of your data be temporarily suspended for a specific reason.

05
Right to Data Portability

You have the right to receive your data in a structured, portable format.

06
Right to Withdraw Consent

You may withdraw your consent to marketing communications or optional data processing at any time.

To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 business days.

Section 08

Child & Minor Protection

Bitjali strictly prohibits anyone under the age of 18 from using the platform. Our Privacy Policy and the overall service are not intended for minors.

  • Age Verification: Age is verified at the time of registration. No one under the age of 18 may register.
  • Minor's Data: If a minor's data is collected by mistake, it will be deleted promptly.
  • Parental Responsibility: If a parent or guardian believes their child has created an account, please notify us immediately.
  • Parental Controls: Browser-based parental controls are recommended to help keep children safe online.
Important Notice

If a user is identified as a minor, their account will be immediately suspended and all associated data will be deleted.

Section 09

Privacy Policy Updates

Bitjali reserves the right to update this Privacy Policy the right to update. If changes are made, we will post a notice on the website and the "Last Updated" date will be revised accordingly.

  • Significant Changes: Members will be notified via email or SMS in the event of major changes.
  • Effective Date: The effective date of each update will be clearly stated.
  • Continued Use After Changes: Continued use of the platform after any update will be considered acceptance of the revised policy.
  • Archive: Previous versions of the Privacy Policy are available upon request.
Section 10

Contact & Complaints

This Privacy Policy If you have any questions, concerns, or complaints, please get in touch with us. Our dedicated privacy team will handle your matter with care.

  • Email: [email protected]
  • Response Time: An initial response will be provided within 3 business days.
  • Resolution Time: Complex issues will be resolved within 30 business days.
  • Live Support: Live chat support is available 24 hours a day, 7 days a week.
We're Always Here for You

Feel free to reach out to us any time regarding Bitjali's privacy policy. Earning your trust is our highest priority.

Why Bitjali Is Safe

To Protect Your Information Our Commitment

Bitjali's privacy policy isn't just words — it's demonstrated through every technical measure we take.

End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can access this data.

Two-Factor Authentication

OTP verification at login ensures that only you can access your account — no room for fraud.

Secure Cloud Storage

Your information is stored on internationally certified secure cloud servers. Regular backups and a disaster recovery plan are actively maintained.

Third-Party Security Audit

Independent security experts regularly audit Bitjali's systems to identify and address vulnerabilities.

Your Data Is Never Sold

Bitjali never sells your personal information to advertisers or third parties. This is a core principle of our privacy policy.

Legal Compliance Ensured

Our privacy policy is built in compliance with international data protection laws. Your rights are always upheld and recognized.

Start Gaming Safely

On Bitjali Trust Us, stay safe

Already read our privacy policy? Register on Bitjali now and enjoy your favorite games in a fully secure environment. Your data, your control.

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